A busy, family run restaurant. Serving guests, upselling Wines, Side orders and Desserts.
I spent 6 months getting to know New Zealand and working in different accommodations. Responsibilities included checking-in guests, recommending local activities and housekeeping duties.
The Remarkables Lodge, Queenstown (5*)
Drifting Sands, Hokitika
Ivory Towers Backpacker lodge, Fox Glacier
Base Backpackers, Wellington
Base Backpackers, Rotorua
Role involved checking in guests, making reservations, communicating with housekeeping and making recommendations on local activities to guests.
Supporting large conference functions with set-up and fine dining service.
Working in a team of 15 in a busy customer facing role, my objective was to deliver excellent service ensuring every customer had a great experience.
Whilst working here I completed my university dissertation on creating Brand Loyalty in the hotel industry. You can read more about it here
A very large and busy hotel restaurant with over 100 covers. My full-time role quickly developed to include hosting and training responsibilities. Upselling was very important here with incentives to upsell sides, wines and desserts.